All new suppliers and vendors are required to complete and return the forms listed below and attach the requested documentation before your firm can be considered an approved vendor and thus eligible for payment for goods and/or services performed.
W-9
New Vendor Form
Certificate of General Liability and Workers Comp Liability – if vendor does not carry Workers Comp Liability, they will need to complete a Declaration of Independent Contractor form, see attached. Vendors with more than a single employee are required to carry their own Workers Comp Liability.
ACH Payment Information with be requested through bill payer system once vendor has been approved.
Contact email and phone number for the vendor.
You will receive the status of your application within two weeks for approved status.
Please have additional insured on insurance certs as:
Arrowhead Deck and Pools LL
14220 N Northsight Blvd #145 Scottsdale, AZ 85260
EXCELLENT Based on 149 reviews mark schwartz2025-05-12Trustindex verifies that the original source of the review is Google. Everything done as promised (except they finished 2 days early). Employees gave good advice and we ended up with a beautiful pool deck. Jim Lambright2025-05-06Trustindex verifies that the original source of the review is Google. We are very pleased with the work done. Your crew was amazing, professional and completed the job on time. We highly recommend your company. Thanks for your great service. Mike LeGault2025-04-26Trustindex verifies that the original source of the review is Google. I have used Arrowhead Deck and Pools in the past and that’s why I ask them to come back and look at several areas where my cool deck was coming off. Michele was quick to follow up and came to look at the problem areas. She identified the problem and offered some solutions at a very affordable price. The work was done professionally and timely and our pool deck looks new. I highly recommend the company and specifically Michele. She was polite, professional and prompt. Curtis Lusk2025-03-18Trustindex verifies that the original source of the review is Google. we are so happy with our new pool Lynette and Scott were so helpful with helping us design and build our pool. Shane taught how to use the equipment. we are just waiting for the curing peroid so can turn on the heater and start swimming. We can't recommend arrowhead more highly this has been our dream for years. If you want a pool choose Arrowhead Nancy Burger2025-03-17Trustindex verifies that the original source of the review is Google. My Arrowhead pool resurface project went as close to perfect as it could be. Beginning with Dave and Michelle which were very knowledgeable on what my needs and choices were. Cory - my Project Manager with Arrowhead is well organized in the scheduling of all the aspects and stages of my pool re-surface - his communications were great and he was available for questions whenever needed. Scott D Gurtin2025-03-15Trustindex verifies that the original source of the review is Google. UPDATE 3/14/25: So after my original rating (2) I received phone calls from Michelle as well as the company president, both apologizing for slipping through the cracks, and they explained it was likely a software switchover that caused my complaint to get buried. Nonetheless, shortly thereafter a second site visit was conducted by the stone supplier and they reconfirmed we had several defective travertine pieces. Contractors were on site the following Monday to remove and replace about 30 defective travertine tiles. They finished today with grouting of 2 coping pieces and polymeric sand. The replacement pieces look great. I feel like they did a good job in removing and replacing the defective pieces, and it looks really nice. Thanks for calling back in response to my issue, and stepping up and standing behind your warranty. We've had zero issues with the pool resurfacing and it still looks awesome. I chose Arrowhead Deck and Pools in part because of a good reputation, and they came through. Original post: Beware: I hired Arrowhead Deck and Pools to do a pool resurface and install a travertine deck which they finished in June 2024. Overall process was pretty good. Pool resurface turned out great with zero problems. However, almost immediately we had some degradation on some of the travertine deck pieces. It appears that at least a couple dozen pieces are partially crumbling/pulverizing like limestone. We contacted Arrowhead in September 2024 and they eventually sent a warranty representative. They confirmed the defective stone pieces and we mutually agreed that we would revisit in the spring to evaluate if the cooler winter weather made things worse. Several pieces continued to degrade. I re-contacted Arrowhead on 2 or 3 occasions From Feb 1-10th, and eventually received a call back from Michelle L. She said she would get a warranty rep set up. It's now 3/2/25 and we've essentially been ghosted. We've received no callbacks or messages from the company to address this issue. It's extremely disappointing since we spent well over $30k on this project, and now their warranty department is blowing me off. I'll post updates if I have any to report. Warranties should mean something, and customers shouldn't have to repeatedly call to get a warranty issue addressed. We'll see if they do the right thing. Jack Whitworth2025-03-10Trustindex verifies that the original source of the review is Google. We had a complete pool remodel as well as deck and patio repair and remodel. David and Diego and all the crew were excellent to work with. They completed the project with four weeks without any change to the estimate. They delivered on time, within budget, and their work was perfect. Highly recommend Arrowhead Deck and Pool. Taylor Clancey2025-03-06Trustindex verifies that the original source of the review is Google. Final edit: The team came out and redid my top joint, the final results are much better and I appreciate the work done. That said there were many delays and I was having to constantly reach out to see what was happening. EDIT 2: today they were supposed to come to repairs. Followed up with office who said someone was coming in 1.5-2 hours, this was now 3 hours ago. I also had reached out to the owner John because my deck is cracking. No response from him on this. Continued pattern of poor communication on this project. Just want the pool I spent nearly $20k on to look as expected. EDIT: I spoke with John the owner this morning. He was very helpful in working out a resolution with me. I appreciate his communication and honesty. I look forward to seeing the completed work from his team. Thanks John! I am disappointed with everything that has transpired around my purchase. We originally worked with Caleb, our sales rep, who was really helpful, nice, and informative. He told us how going with Arrowhead it will be the last pool we build while we live in this house. We put in new pebbletec, re-tiled, and did a brand new deck -- everything but hole is brand new and done by arrowhead for our pool. Come construction time -- we had to consistently email project to get updates and understand what our involvement was supposed to be (lots of timing around when to start pump again etc.). Communication was poor throughout but the project seemed to be moving along. Once the work was complete - we immediately noticed all the grout had already cracked, we had splits in our new decking and other small but noticeable defects with the work done. Upon supplying pictures to their team they agreed to come fix the repairs, however since then we have been in a back and forth of email to get this work done, they have now reached a point where they are no longer responding to me. Incredibly frustrating as they have collected all my money, but left me with a low quality product. The lack of communication is what is most frustrating, I understand things can go wrong but ghosting a customer is completely unprofessional and a scary thing to have happen when you spend so much on a project. Carla Lusk2025-02-27Trustindex verifies that the original source of the review is Google. Simply the BEST !!! Thank you so much Lynette and Scott for helping us with our dream backyard pool project. Our Summers will be so much fun going forward. We appreciate you both very much and absolutely love everything!!! You made this project so smooth and absolutely stress free and definitely put a smile on our faces. Indeed you have proven what a true professional is like. You are amazing and we highly recommend you to anyone !!! Thank you, thank you!!!